Returns, refunds & replacements policy
Last updated: May 12, 2025.
We're a small team creating made-to-order products with care and intention. To keep costs low and quality high, each item in our shop is made just for you when you place your order — you purchase, we submit a request to one of our suppliers. This means:
- we're not able to accept returns or exchanges. We don't carry inventory, so there's no shelf for an item to return to.
- we can't offer refunds or reprints for things like size, color, design preference, or anything related to buyer's remorse.
To help you order with confidence, we include detailed size charts and product information on every listing. If you ever feel unsure, we're just a message away and happy to guide you before you buy.
We offer a quality guarantee for you. You can expect to receive the item(s) you ordered from us quickly and without defects. If your item(s) arrive damaged or with a print defect, we'll offer you a replacement or refund and let you keep the original item. We reserve the right to deny a refund or exchange for reasons beyond what qualifies as defects.
If you think your order qualifies for a refund or replacement, please fill out the issues & claims form or email us at orders@onifigments.com with your order number, a description of the issue, and clear photos or videos of the problem.
Returns, refunds & replacements
Frequently asked questions
Can I return or exchange my order?
No. Most items are final sale because they're custom printed on demand. We don't accept returns or exchanges for incorrect sizing, color preference, or buyer's remorse. We also don't accept returns due to delays caused by shipping carriers or customs.
That said, we include size charts and product details on every listing to help you order with confidence. If you're ever unsure, reach out before placing your order; we're happy to help!
Note for EU customers: These products are made to order and considered customized goods. As such, they are exempt from the 14-day right of withdrawal under Directive 2011/83/EU, Article 16(c).
What qualifies for a refund or replacement?
We only offer refunds or replacements for orders that:
- arrive damaged or defective;
- have visible printing flaws or production issues;
- are significantly different from the product description; or,
- were not what you ordered (wrong item, size, or color).
Each claim is reviewed individually. We reserve the right to deny requests that don't meet these criteria.
How long do I have to report a problem?
Claims must be submitted within 30 days of delivery, unless a different timeline is listed on the product page.
What do you need from me to fix it?
Fill out our issues & claims form, or email us at your@email.com with:
- your order number,
- a short description of the issue,
- clear photos of the problem (or a short video, if helpful).
Either option works, just choose what's easiest for you. This helps us resolve things as quickly as possible.
What happens after I submit a claim?
We'll review your request within 2–3 business days. If it qualifies, we'll either:
- send you a replacement at no cost, or,
- issue a full refund to your original payment method.
You’ll be kept in the loop at every step.
Do all products follow the same policy?
Most do, but not all. Some products may be fulfilled by different production partners, each with slightly different terms. If that’s the case, we'll clearly mention it in the product description or your order confirmation.
Still unsure? Just ask. We'll always be transparent about how it works.